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CUSTOMER SURVEY
HOW DID WE DO?
LEAVE US YOUR FEEDBACK
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Waste Management
Industrial Services
1. How professional would you rate the services offered by Future Industrial Services Ltd?
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Very professional
Somewhat professional
Neutral
Somewhat unprofessional
Very unprofessional
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2. How convenient is Future Industrial Services Ltd to use?
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Somewhat convenient
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Somewhat inconvenient
Very inconvenient
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3. How would you rate the quality of the vehicles and drivers supplied by Future Industrial Services Ltd?
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Excellent
Very good
Good
So so
Disappointing
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4. Compliance and Safety, were you satisfied with the importance Future Industrial Services Ltd puts on Compliance and Safety?
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Very satisfied
Moderately satisfied
Neither satisfied nor dissatisfied
Moderately dissatisfied
Very dissatisfied
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5. How was your experience with customer services at Future Industrial Services Ltd?
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Very satisfied
Moderately satisfied
Neither satisfied nor dissatisfied
Moderately dissatisfied
Very dissatisfied
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6. Service Delivery - thinking of the last times you have used Future Industrial Services do we;
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Always turn up on time, on the date/time requested
Always turn up on the day requested, but sometimes unable to schedule the exact time requested
Rarely turn up on the day requested
Never turn up on the day requested
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7. How likely are you to use Future Industrial Services Ltd again?
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Very Likely
Likely
Neutral
Unlikely
Very Unlikely
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8. How important is price when choosing your supplier?
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Very important
Important
Neutral
Unimportant
Very Unimportant
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9. Overall, are you satisfied with your experience using Future Industrial Services Ltd?
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Very satisfied
Moderately satisfied
Neither satisfied nor dissatisfied
Moderately dissatisfied
Very dissatisfied
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10. Do you have any comments or feedback that would help improve our service? Alternatively, please leave your details should you wish a representative of Future Industrial Services Ltd to contact you directly
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